SHIPPING

US DOMESTIC SHIPPING

STANDARD AND EXPEDITED DELIVERY

All Jeong Seoul products are shipped to you via UPS and USPS.

Duly note that there may be delays in shipping time for unforeseen factors that occur during the shipment process. However, for the majority of the time, your packages will arrive within the mentioned period.

You can preview the total shipping cost of your order at checkout.

Please note that all prices on the website are listed in USD.

MISSING OR LOST PACKAGES

If you find yourself without a package when your shipment status reads "Delivery Complete", reach out to us via our contact form. Upon the submission of your request, a Jeong Seoul representative will promptly get in contact with you.

To receive a full compensation on your lost package, it is indispensable that you notify Jeong Seoul within a month of the claimed delivered date, since we only retain your shipping records for up to a month.

PACKAGES RETURNED DUE TO CUSTOMER'S ABSENCE/UNCLEAR ADDRESS

From time to time, a missed delivery or failed delivery attempt does happen due to your absence at the time of delivery or an incomplete/unclear address.

To prevent such mishappening, our team will reach out to you via email to notify you of this issue. If, despite our efforts to get in contact with you to resolve this issue, you don't respond to us promptly, the package will be returned to us, and you will receive a refund payment with the return fee deducted.

Please understand that time is of the essence for a full refund, as Jeong Seoul complies with UPS and USPS policies on the possible days of storage for pending packages.

NOTE: We do not edit the address that the customer has provided, without the confirmation from the customer. The address on the shipping label is printed out exactly as the customer has written when placing the order. 

If the customer's personal information was provided incorrectly when placing the order, and the package retruns to the seller, the round trip fee will be deducted from the refund.

IMPORTANT NOTICE

It is our utmost priority to have your packages delivered quickly and reliably. Ergo, we highly recommend that you require a signature upon delivery to confirm the completion of your delivery. A contactless delivery, though convenient and efficient, cannot ensure the safety of your packages and as stated in our policy, mixsoon is not liable for accidental destruction of, loss of, or damage to the packages after shipping.

RETURNS

Returns 
Our return policy lasts 14 days. If 14 days have gone by since the arrival date, unfortunately we can’t offer you a refund or exchange. 
You will be responsible for paying for your own shipping costs for returning your item. When you receive the refund, the cost of return shipping will be deducted from your refund. 

To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging. Items that were given for free must also be returned. 

Additional non-returnable items: 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 

Defective items
We can only offer compensation if that certain item was purchased within 3 months from the day you inquired to the customer service. 

Also, please be noted that in some cases the items may not be confirmed as defective, as it is a matter of the application process. 

Therefore, there may be cases where we ask for video / photo proofs. We appreciate your cooperation on this matter. 


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, reach out to us via our contact form. 

Exchanges based on change of mind reasons will be available only if the customer pays for the round trip shipping fee.
In other words, you will be responsible for paying for your own shipping costs for returning your item. When you receive the refund, the cost of return shipping will be deducted from your refund.